Two ways to engage: fixed fee or gainshare.
You can engage us two ways. A fixed fee scoped to the work, or gainshare where we are paid from the savings we realize. No savings, no fee. Across 500+ engagements we have negotiated $420M+ in ITSM contract value at a 30% average reduction.
A scoped fee, agreed before we start and sized to the engagement. You know the cost up front and it is independent of the result.
- Cost certainty from day one
- Best when scope and timeline are clear
- Covers the full Map, Benchmark, Leverage and Close cycle
- Works for single renewals or multi platform programs
We agree a baseline together, then take a share of the savings we realize against it. If we do not move your number, you owe nothing.
- We are paid only from realized savings
- Our incentive is aligned exactly with yours
- No upfront cost to begin
- Best when you want outcome based pricing
How gainshare works
Gainshare is the model buyers reach for when they want our incentive locked to theirs. We start by agreeing a baseline, the cost you would carry if nothing changed, built from your current entitlement, renewal quote and run rate. Everything we save against that baseline is the shared pool. Our fee is a percentage of it. If the number does not move, the fee is zero.
Because we only earn when you save, there is no incentive for us to pad scope or chase work that does not pay back. It is the cleanest possible alignment between an advisor and a buyer, and it is why we built it into the firm. The mechanics, including how baselines are set and how multi year savings are counted, are laid out in the gainshare explainer.
Which model fits your renewal
If your finance team needs a fixed, known cost in the budget, the fixed fee is the simpler fit. If you would rather carry no advisory cost unless savings are realized, gainshare is the answer. The underlying work is identical either way: we map the estate, benchmark the contract, build the leverage and close the terms. Only the commercial wrapper changes.
Not sure which applies? The fastest way to decide is a short conversation about your specific contract. We will tell you which model we think fits and why.
Tell us about your renewal.
We will recommend fixed fee or gainshare based on your contract, then show you the savings we think are on the table. We only win when you do.
Get a renewal review →How does the gainshare model work?
Under gainshare we agree a baseline for your current ITSM cost, then we are paid a share of the savings we realize against it. If we do not reduce your number, there is no fee. It aligns our incentive exactly with yours: no savings, no fee.
What is the difference between fixed fee and gainshare?
Fixed fee is a scoped, agreed amount you pay regardless of outcome, best when the timeline and scope are clear. Gainshare ties our fee to the savings we deliver, best when you want our incentive fully aligned with the result. Both cover the same Map, Benchmark, Leverage and Close work.
Are you affiliated with any ITSM vendor?
No. We are independent and buyer side only. We are not affiliated with ServiceNow, BMC, Atlassian, or any ITSM vendor, and we take no commissions or referral fees from platforms. Our only incentive is your outcome.
Which model should we choose?
If you need budget certainty up front, fixed fee fits. If you would rather pay only from realized savings, gainshare fits. We are happy to talk through both against your specific renewal before you decide.
The ITSM Negotiation Brief
Vendor moves, benchmark data, and renewal alerts for ITSM buyers.
Independent, buyer side ITSM contract negotiation. Fixed fee or gainshare. Not affiliated with any ITSM vendor.