Independent ITSM Negotiation
We negotiate ITSM contracts for a living.
ServiceNow, BMC Helix, Jira Service Management, HaloITSM, Ivanti, Freshservice and every major service management platform. Buyer side only. We sit on your side of the table and we are not affiliated with any vendor. Fixed fee, or gainshare where we are paid from what we save you.
Fixed fee · scopedGainshare · no savings, no fee
$420M+
Contract value negotiated
500+
Engagements delivered
30%
Average reduction
10
ITSM platforms covered
Platforms
Every major platform, one desk.
Services
Six ways we cut your spend.
01
Contract Negotiation
New agreements, renewals and multi module bundles across every ITSM platform, run end to end.
02
Renewal Advisory
A twelve month runway. Timing, benchmarks and the lever set built before the vendor controls the clock.
03
License Optimization
Right size fulfiller and agent counts, rationalize tiers and add ons, fix the requester mix.
04
Shelfware Reclamation
Find unused seats and modules, build the utilization evidence, convert it to leverage at renewal.
05
AI Cost Control
Now Assist and agentic AI modelling. Consumption caps and tier protection so the uplift stays contained.
06
Competitive Leverage
Use BMC, Jira, Freshservice and Halo as credible alternatives to move incumbent terms.
Method
Map. Benchmark. Leverage. Close.
01
Map
Entitlements, usage, renewal dates and true cost per module. We see the estate before the vendor does.
02
Benchmark
Your pricing against deals of the same shape, so the target is grounded in evidence, not hope.
03
Leverage
Build competitive tension and the credible alternative. Time the cycle to sit on the vendor.
04
Close
Lock the terms: caps, True Forward protection, ramp schedules, exit and renewal rights.
Results
Numbers that speak.
Enterprise · Tech · ServiceNow
$4.8M
Renewal restructuring
Fulfiller reseat, shelfware removed, Now Assist held on a one year option.
Finance · BMC Helix
$2.6M
Module consolidation
Helix ITSM, Discovery and asset management rebundled with CI pricing capped.
Retail · Jira + Freshservice
$1.4M
Competitive leverage
A credible Freshservice alternative moved Atlassian pricing and dropped the tier upcharge.
"They understood ServiceNow pricing better than our own account executive. The renewal saved us $4.8 million without losing a single capability."
VP of Business Technology · Fortune 500
Journal
From the front line.
Your ITSM renewal is negotiable.
500+ engagements. $420M+ negotiated. Fixed fee or gainshare. We only win when you do.
Get a renewal review →The ITSM Negotiation Brief
Vendor moves, benchmark data, and renewal alerts for ITSM buyers.
ITSM Negotiations
Independent, buyer-side ITSM contract negotiation. Fixed fee or gainshare. Not affiliated with any ITSM vendor.
Independent. Not affiliated with ServiceNow, BMC, Atlassian, or any ITSM vendor.Privacy · Newsletter · Glossary · Buyer Side · Est. 2019