ITSM negotiation outcomes.
Real, buyer side ITSM renewals we have negotiated across ServiceNow, BMC Helix, Jira and Freshservice. Reductions of 33 to 34 percent, with the levers that moved each one. Figures are firm level and client identities are withheld.
Each of these started the same way: an estate mapped before the vendor controlled the conversation, a benchmark that set the target on evidence, and a lever set built early. The ServiceNow engagement turned on a fulfiller reseat and documented shelfware; the Jira and Freshservice retail engagement turned on credible competitive leverage. The method behind all three is the same one we run on every engagement.
More case studies are in production. To see whether your renewal fits the pattern, the fastest route is a short review of your current contract.
Could your renewal be next?
500+ engagements. $420M+ negotiated. 30% average reduction. Fixed fee or gainshare, and we only win when you do.
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Vendor moves, benchmark data, and renewal alerts for ITSM buyers.
Independent, buyer side ITSM contract negotiation. Fixed fee or gainshare. Not affiliated with any ITSM vendor.