Terms of use

These terms govern your use of itsmnegotiations.com. The short version: the content here is buyer-side guidance drawn from real engagements, it is offered in good faith for general information, and it is not legal, financial, or procurement advice for your specific contract. Read it, use it, but make decisions on your own deal with your own advisors and the facts in front of you.

Who these terms are between

This site is operated by ITSM Negotiations, an independent, buyer-side ITSM contract negotiation firm operating since 2019. By using the site you agree to these terms. If you do not agree with them, please do not use the site. Engaging us for paid work is governed by a separate written engagement agreement, not by this page.

What the content is, and is not

Everything in our journal, platform guides, glossary, calculators and white papers is general information for ITSM buyers. It reflects what we have seen negotiating across ServiceNow, BMC Helix, Jira Service Management and the other platforms we cover, but it is not advice tailored to your contract, your jurisdiction, or your numbers. Vendor pricing, list rates, product names and contract mechanics change; figures and deadlines are accurate as of the date shown on each page and should be checked against your own paper before you rely on them. Nothing here creates a client relationship or a duty of care until we agree an engagement in writing.

No legal or financial advice

We are negotiators, not your lawyers, accountants, or licensed financial advisors. Contract terms, accounting treatment and regulatory questions should be reviewed by a qualified professional who can see your full situation. We are confident in our guidance because it comes from doing the work, but you remain responsible for the decisions you make on your own agreement.

Use of the site

You may read, reference and share our content for your own ITSM buying decisions, including internally within your organisation. You may quote short passages with attribution and a link back to the source page. You may not republish whole pages, scrape the site at scale, resell our material, or present it as your own. Our calculators and tools are provided as estimators; the outputs are illustrative and depend entirely on the inputs you enter.

Independence and conflicts

We are not affiliated with ServiceNow, BMC, Atlassian, or any other ITSM vendor, and we take no vendor commissions. Platform names and trademarks referenced on the site belong to their respective owners and are used only to describe the contracts we help negotiate. Their use does not imply any partnership, endorsement, or affiliation. See our disclaimer for the full independence statement.

Accuracy and updates

We work to keep the site accurate and current, and we date-stamp time-sensitive material so you can judge it. Even so, content may contain errors or become out of date between refreshes. If you spot something wrong, tell us through our contact page and we will correct it; our approach to corrections is set out in our editorial standards.

Liability

The site is provided on an as-is basis. To the extent permitted by law, we are not liable for losses arising from decisions you make based on general content here rather than on tailored advice for your own contract. This does not limit any liability that cannot be excluded by law, and it does not affect the terms of a paid engagement, which carries its own agreed scope and responsibilities.

Links to other sites

Where we link to vendor pages, primary sources, or third-party tools, we do so to help you verify a fact or go deeper. We do not control those sites and are not responsible for their content or their terms.

Changes to these terms

We may revise these terms as the site grows. When we do, we update the date shown above. Continuing to use the site after a change means you accept the revised terms.

Contact

Questions about these terms, or about working with us, go through our contact page. You will hear back from a buyer-side negotiator, not a sales team.