Disclaimer

Read this alongside our content. It explains three things plainly: our guidance is general information, not advice for your specific contract; we are independent of every ITSM vendor and take no commissions from any of them; and we tell you exactly how we are paid, because that is the difference between us and a reseller.

This is guidance, not advice for your deal

The journal, platform guides, glossary, calculators and white papers on this site are general information for ITSM buyers, built from real engagements across ServiceNow, BMC Helix, Jira Service Management and the other platforms we cover. They are not legal, tax, accounting, procurement or financial advice for your particular contract. We are negotiators, not your lawyers or accountants. Before you act on a clause, a price benchmark, or a deadline, check it against your own paper and, where it matters, a qualified professional who can see your full situation. Reading this site does not create a client relationship; that begins only when we agree an engagement in writing.

We are independent of every vendor

ITSM Negotiations is not affiliated with ServiceNow, BMC, Atlassian, or any other ITSM platform. We are not a reseller, a partner, or a referral affiliate of any vendor, and we receive no commission, rebate, margin, or kickback from any platform for anything we publish or recommend. Platform names, product names and trademarks on this site belong to their owners and are used only to describe the contracts we negotiate. Mentioning a vendor is never an endorsement, and being critical of one is never a pitch for another. The only side we are on is the buyer's.

How we are paid

We are paid by the buyers who engage us, in one of two ways, agreed before any work starts. Either a fixed fee scoped to the engagement, or gainshare, where there is no savings, no fee and we are paid from the reduction we actually realise on your contract. We earn nothing from the vendor side under either model. This is a deliberate design: because our only incentive is your result, we can run a credible competitive process, recommend walking away when that is right, and tell you when a tier you are about to renew is one you do not need.

No affiliate links or sponsored content

We do not run affiliate links, we do not accept payment to feature or rank a vendor, and we do not publish sponsored posts dressed up as editorial. If that ever changes, we will label any sponsored or affiliate content clearly and conspicuously at the top of the page. Any AI assistance used in drafting is reviewed by a buyer-side negotiator before publication; how that works is described in our editorial standards.

Figures, benchmarks and results

Our proof points, including more than $420M in ITSM contract value negotiated, 500-plus engagements, and a 30% average reduction, describe outcomes across our engagements to date and are not a promise of a specific result for your contract. Savings depend on your starting position, your timing, your leverage, and how the negotiation runs. Pricing, list rates and product mechanics change; any figure or deadline on the site is accurate as of the date shown on the page and should be verified before you rely on it. Calculator outputs are illustrative estimates driven entirely by the inputs you enter.

External links

Where we link to vendor pages, primary sources, or third-party tools, it is to help you verify a fact or go deeper. We do not control those sites and are not responsible for their content, accuracy, or terms.

Corrections

If you find an error, tell us through our contact page and we will fix it and note the update date. Our full approach to sourcing, review and corrections is set out in our editorial standards, and the terms governing use of the site are on the terms page.