Book a renewal review.
Tell us which platform is up for renewal and when. We will come back with a read on where the leverage sits and what a realistic reduction looks like for a contract of your shape and size. No pitch deck, no obligation, and nothing that commits you to anything.
$420M+ in ITSM contract value negotiated · 500+ engagements delivered · 30% average reduction · 10 platforms covered · operating since 2019.
Two ways to work with us
Pick whichever fits the engagement. A fixed fee scoped to the work, agreed before we start, so the cost is known. Or gainshare, where there is no savings, no fee: we are paid from the reduction we realize, so we only earn when you do. Most renewal reviews start with a short call, then a fixed-fee scope or a gainshare arrangement once the size of the opportunity is clear.
What happens after you send this
You will hear back from a buyer-side negotiator, not a sales team. We will ask for your renewal date, the platform and modules in play, and a rough sense of the contract value, then tell you honestly whether there is room to move. If there is, we scope it. If there is not, we say so. That independence is the point: we take nothing from any vendor, so the only side we are on is yours.
Why intake runs through this form
We keep first contact to this form on purpose. As an independent firm we handle every enquiry directly and in confidence, rather than routing it through a switchboard or a call centre, so there is no sales line and no one chasing you. Tell us your renewal is coming and a real negotiator reads it. Once we are working together you will have direct phone and email contact with the people running your engagement. The firm was founded in 2019 and is run by its two co-founders, Morten Andersen and Fredrik Filipsson; you can see who stands behind the work on our about page.
Your ITSM renewal is negotiable.
500+ engagements. $420M+ negotiated. Fixed fee or gainshare. We only win when you do.
Read the ServiceNow pricing guide →The ITSM Negotiation Brief
Vendor moves, benchmark data, and renewal alerts for ITSM buyers.
Independent, buyer-side ITSM contract negotiation. Fixed fee or gainshare. Not affiliated with any ITSM vendor.