Fredrik Filipsson

Fredrik Filipsson co-founded ITSM Negotiations in 2019 and has spent 20 years negotiating ITSM and enterprise software contracts from the buyer's side of the table. He works only for buyers, takes nothing from any vendor, and writes here on software licensing mechanics and the levers that decide a renewal.

Experience

Over 20 years and the engagements behind ITSM Negotiations, Fredrik has worked on new agreements, renewals and multi-module bundles across ServiceNow, BMC Helix, Jira Service Management, HaloITSM, Ivanti, Freshservice and the other major platforms. As a firm we have negotiated more than $420M in ITSM contract value across 500-plus engagements, with a 30% average reduction. His focus is the licensing detail vendors rely on buyers not to read: metric definitions, edition and module bundling, true-up exposure, and the renewal-cycle timing that turns a price increase into a reduction.

Areas of expertise

Software licensing and ITSM contract negotiation, license right-sizing and shelfware reclamation, SaaS and subscription metric analysis, AI and platform uplift containment, and benchmarking a quote against what comparable buyers actually pay. He covers several of the platform desks and writes across the journal on pricing and licensing themes.

How he works

Buyer-side, always. Every engagement runs through the firm's four steps, Map, Benchmark, Leverage, Close, described on the method page. The discipline is to ground every target in evidence rather than opinion, so the number a buyer walks in with can survive contact with the vendor's desk.

Read and connect

Fredrik's articles appear throughout the journal. The firm's approach and proof points are on the about page, how content is researched and reviewed is in our editorial standards, and you can connect with him on LinkedIn. To put a renewal in front of him, book a renewal review.