ITSM platforms we negotiate
We sit on the buyer side of the table across every major ITSM platform. Pick your vendor for the pricing model, where buyers overpay, and the levers we pull. $420M+ negotiated across 500+ engagements, 30% average reduction.
ServiceNow
Fulfiller licensing, ITOM, Now Assist and True Forward.
View negotiation guide →BMC Helix
Module bundles, AIOps and capacity-based pricing.
View negotiation guide →Jira Service Management
Per-agent tiers, Premium vs Enterprise, Cloud at scale.
View negotiation guide →HaloITSM
Flat all-modules pricing and per-agent volume breaks.
View negotiation guide →Ivanti
Neurons module pricing and bundle unbundling.
View negotiation guide →Freshservice
Per-agent plans, Freddy AI and orchestration costs.
View negotiation guide →ManageEngine
ServiceDesk Plus editions and add-on costs.
View negotiation guide →SolarWinds
Service Desk per-technician pricing levers.
View negotiation guide →TOPdesk
Operator licensing and module pricing.
View negotiation guide →Cherwell Migration
Dec 31 2026 end of life. Turn the forced move into leverage.
View negotiation guide →Get a renewal review.
500+ engagements. $420M+ negotiated. 30% average reduction. Fixed fee or gainshare. We only win when you do.
Get a renewal review →The ITSM Negotiation Brief
Vendor moves, benchmark data, and renewal alerts for ITSM buyers.
Independent, buyer-side ITSM contract negotiation. Fixed fee or gainshare. Not affiliated with any ITSM vendor.